Privacy Policy
How we collect, use, and protect your personal information.
Last Updated: March 2026
South Island Allergy Service is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 2020.
Information We Collect
We collect personal details (name, date of birth, contact and emergency contact information), health information (medical history, symptoms, test results, treatment plans, medication, and GP details), and administrative information (appointment, payment, insurance, and correspondence records). Information is collected directly from you, during appointments, from your GP or referring health professional (with your consent), and through correspondence via phone, email, or our website.
How We Use and Share Your Information
We use your information to provide allergy testing and management services, develop treatment plans, communicate with you and your healthcare providers (with your consent), process payments, and comply with legal requirements.
We may share information with your GP and other healthcare providers (with your consent), third-party service providers bound by confidentiality agreements (e.g. laboratory testing, IT support), and where required by law. We will not sell, trade, or rent your personal information to third parties for marketing purposes.
Data Security and Retention
We take reasonable steps to protect your information from unauthorised access, loss, or misuse through secure storage, password-protected systems, staff training, and regular review of security practices. Medical records are retained in accordance with Health Information Privacy Code requirements and professional guidelines.
Your Rights
Under the Privacy Act 2020, you have the right to request access to your personal information, request correction of inaccurate or incomplete information, and make a complaint about how we handle your information. To make a request, contact us at admin@allergyservice.co.nz, (03) 361 0400, or 021 361 403. We will respond within 20 working days. A reasonable fee may apply for providing access to information.
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner at www.privacy.org.nz, 0800 803 909, or enquiries@privacy.org.nz.
Website Privacy
Our website may use cookies to improve user experience. You can disable cookies in your browser settings, though this may affect functionality. Information submitted through online forms is transmitted securely and stored in accordance with this policy. Our website may contain links to external websites whose privacy practices we are not responsible for.
Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website with the date of last update. Significant changes will be communicated via email to current patients or posted prominently on our website.